All deliveries are made with the global package delivery company DHL and it is FREE! The orders are shipped from our warehouse in Serbia to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions of DHL can be read on www.dhl.com.
Orders are processed from Monday to Friday, from 9 to 11 in the morning.
Please notice that orders which are placed Friday afternoon, Saturday, and Sunday will be processed on Monday morning.
Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since DHL is not working during the weekend, these orders will generally reach you after the weekend.
Estimated transit time after dispatch:
European Union: 4-9 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the DHL tracking number to follow the status of the delivery.
Other Countries: 5 to 11 working days. Please be aware that in case of deliveries outside the European Union orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you.
Exchange & Returns
Please notice that we can only exchange items for another size/color, NOT for a different model. If you are interested in a different model, you will need to place a new order for it.
The return is NOT FREE of charge, which means that customer is responsible for the cost of the returns.
SINNERS N SAINTS LLC is not obliged to take the goods back should they have been used, worn, washed or damaged. Please pack the goods the way you received them and be aware that we will not accept items without their tags attached.
Delivery of damaged/wrong goods
Please contact our service department immediately in case you receive wrong/damaged goods. These goods are going to be accepted as a return and exchanged/refunded. Please follow the usual return procedure when sending these goods back. Please in this case contact us at [email protected]
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.
229 South Normandie Ave, Apt 14
Los Angeles, CA, 90004